User:Callme654

A call centre コールセンター or answering services company is a centralised office employed for the purpose of receiving and transmitting a sizable volume of requests by telephone. A call centre is operated with a company to manage incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.

A phone call centre is usually operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and something or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to have interaction with their customers. Examples include utility companies, catalog shopping catalogue retailers, and customer support for computing devices and software. Some businesses even service internal functions through call centres. Types of this include help desks, retail financial support, and purchasers support.

A message centre, also called customer interaction centre is really a central point associated with a organization from which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to become tracked and data to be gathered. It\\\'s generally a part of company’s customer relationship management (CRM). Today, customers contact companies by calling, emailing, chatting online, visiting websites, faxing, as well as instant messaging.