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The advent of internet has completely changed the way the hotel industry runs its business. The tourists or travelers are the major source of income of the hotels. As a result the hotels have started to use the internet technology in providing the round' the clock service to its clients in kind of reservation through hotel bookingsystem. Presently majority of hotels world wide employ this kind of hotel reservation system.

Prior to internet, writing letter, or inquiring through a telephone or taking services of an agent were the mode of earning a hotels book. It absolutely was a time consuming affair. However in the present scenario, the accessibility to rooms, information about kind of accommodation available, special discounts offered, special packages as well as other important information could be readily available on the computer screen, by clicking the button. The website of the hotel permits direct contact with the customer care to inquire and clear about certain conditions before booking the space. Further this facility allows visitors to cancel their booking through the use of their hotels booking cancellation policy without making any advance deposit.